Refund policy

Your purchase may be eligible for exchange as per below criteria:

• Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
• Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
• Customised products or special bulk orders are not eligible for returns or exchange.
• Gifts purchased online are not eligible for exchange/refund/return.
• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece. In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase. This is only on company discretion.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.

To start a return, you can contact us at info@foundonearth.in within 48 hours of delivery.